service
Free
General advice from Citizen's Advice advisors, including information support, assessments and advice appointments on a range of topics including benefits, work, debt and money, consumer, housing, family and others.
What is this service?
The HEAT service is delivered by The Wise Group, a social enterprise helping people out of poverty and strengthening communities across the UK. Our programs focus on providing practical Heat Saving Support to households in need.
We believe no one should have to choose between heating and eating—especially in today’s cost-of-living crisis. That’s why we’re helping vulnerable households access free energy-saving upgrades, expert advice, and referrals to trusted partners for lasting support.
How Can We Help?
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Free and impartial energy advice and support
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Assistance to access energy debt relief
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Help to contact your energy supplier
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Get connected to local help if you're in crisis
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No jargon, no judgement - just real help
Good to know
- Cost: Free
- Signing up:
It’s a completely free service!
What people say
After accurate meter readings and account review, one client’s monthly energy payments were reduced by 50%, delivering immediate financial relief.