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24/7 Helpline and 1-2-1 Casework

Hourglass is the only charity in the UK specifically dedicated to calling time on the harm, abuse or exploitation of older people. We offer a free and confidential 24/7 Helpline for those experiencing or concerned about the abuse of an older person.

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What is this service?

Our 24/7 Helpline is for those who are over 60 and are experiencing harm, abuse and neglect. It is also for concerned individuals. We can provide you with general advice, information and signposting.

We also provide a 1-2-1 Community Response/IDVA service, please call our 24/7 Helpline on 0808 808 8141 and ask to be referred to the Community Response Team.

If you are a professional looking to refer a client, please request the Professional Referral Form.

Good to know

  • Cost: Free